Sobre

• About Us
• Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
• We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
• Our Mission: To create conditions within which people can thrive!
• The Trainer will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Duties and Responsibilities

• Handle FST, PST, including Nesting classes
• Conduct coaching sessions with agents to evaluate skills and behavior gaps
• Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly
• Submit reports at the end of classes and endorse agents from each training phase.
• Record observations for each trainee in class for recommendations and endorsements
• Deliver all types of training related to customer service, sales, and process knowledge
• Partner with clients in conducting TNA, designing and developing learning content
• Evaluate training results and identify opportunities
• Provide operational support by resolving learning gaps affecting performance
• Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications

• With 2-4 years of related work experience as a Trainer in a BPO setup, preferably someone who handled customer service and sales campaigns
• Proven working experience in employee development or related areas.
• People-oriented and a team player.
• Adequate knowledge of learning management software and web delivery tools.
• Strong verbal and written communication skills and an excellent active listener.
• Ability to handle sensitive matters and apply problem-solving skills to resolve issues.
• Propensity to seek out, accept, and integrate feedback professionally.
• Self-motivated, quick/continuous learner with a passion for helping people realize their full potential.
• Amenable to work onsite