Sobre

• Title: Team Leader (OFR)
• Location: GSC BOG
• Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities

• Actively lead the team of OFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined.during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.