Sobre

• Amazon Connect is one of the fastest growing services in the history of AWS, and
• a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud
• contact center delivers a rapid pace of innovation that enables companies to
• unlock bar raising experiences for customers and agents at lower cost.

• With a robust and ever-growing product roadmap, the Connect Sales Specialist
• must be a seasoned Enterprise Salesperson equipped to position Amazon Connect
• impact drivers to technical and business stakeholders. This offering was built
• in direct response to customer feedback and seeks to address daily pain points
• and deliver improved customer service. Amazon Connect offers a compelling
• alternative for our customers when faced with multiple components, channels and
• vendors, managing long term commitments and very complex pricing models, and
• scaling based upon the specific needs of their businesses. The ideal candidate
• has enterprise sales experience in related areas (i.e. customer experience
• management, contact center), is a self-starter, and is willing to operate both
• tactically and strategically. As a key team member in this fast growing space,
• sellers have the opportunity to shape and develop the future of a service
• category that drives significant impact on our customers’ business.

• Key job responsibilities
• Drive revenue in a defined territory with multiple account teams and partners
• Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and
• accelerate implementations by working with cross-functional team to originate
• and close opportunities that drive Amazon Connect revenue.
• Build deep relationships with customers to fully understand their business,
• solutions, and technical needs.
• Develop and execute against a comprehensive account/territory plan supporting
• multiple account teams to drive achievement of revenue and win goals.
• Create & articulate compelling value propositions that address specific needs of
• your customers.
• Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
• Drive business development initiatives in your territory in partnership with Go
• To Market Strategy team and Partner Development resources to help expand market
• penetration for Amazon Connect.
• Prepare and give business reviews to AWS senior management teams.

• About the team
• This position is part of the AWS Specialist and Partner Organization (ASP).
• Specialists own the end-to-end go-to-market strategy for their respective
• technology domains, providing the business and technical expertise to help our
• customers succeed. Partner teams own the strategy, recruiting, development, and
• growth of our key technology and consulting partners. Together they provide our
• customers with the expertise and scale needed to build innovative solutions for
• their most complex challenges.

• Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly
• adopted cloud platform. We pioneered cloud computing and never stopped
• innovating — that’s why customers from the most successful startups to Global
• 500 companies trust our robust suite of products and services to power their
• businesses.

• Diverse Experiences: AWS values diverse experiences. Even if you do not meet all
• of the preferred qualifications and skills listed in the job description, we
• encourage candidates to apply. If your career is just starting, hasn’t followed
• a traditional path, or includes alternative experiences, don’t let it stop you
• from applying.

• Work/Life Balance: We value work-life harmony. Achieving success at work should
• never come at the expense of sacrifices at home, which is why we strive for
• flexibility as part of our working culture. When we feel supported in the
• workplace and at home, there’s nothing we can’t achieve.

• Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious.
• Our employee-led affinity groups foster a culture of inclusion that empower us
• to be proud of our differences. Ongoing events and learning experiences,
• including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender
• diversity) conferences, inspire us to never stop embracing our uniqueness.

• Mentorship & Career Growth: We’re continuously raising our performance bar as we
• strive to become Earth’s Best Employer. That’s why you’ll find endless
• knowledge-sharing, mentorship and other career-advancing resources here to help
• you develop into a better-rounded professional.

• Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to
• deliver the best results for our customers. Amazon is an equal opportunity
• employer and does not discriminate on the basis of race, national origin,
• gender, gender identity, sexual orientation, protected veteran status,
• disability, age, or other legally protected status; we celebrate the diverse
• ways we work. For individuals with disabilities who would like to request an
• accommodation, please let us know and we will connect you to our accommodation
• team. You may also reach them directly by visiting please
• https://www.amazon.jobs/en/disability/us. Basic Qualifications: - 5+ years of
• direct sales or business development in software, cloud or SaaS markets selling
• to C-level executives experience
• - Experience using English communication skills, both written and verbal, to
• foster seamless interaction with stakeholders at all levels
• - 5+ years experience selling into contact centers Preferred Qualifications: -
• 5+ years of building profitable partner ecosystems experience
• - Experience developing detailed go to market plans

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.