Sobre

• NeoWork is seeking a hands-on Sales Supervisor / Team Lead to support a fast-growing, patient-focused healthcare organization in the US. This is a player-coach role. You will manage and coach appointment setters while actively handling inbound leads to ensure strong coverage, speed, and conversion.
• This role is ideal for someone who enjoys leading by example, working inside a CRM daily, and driving performance through clear processes, coaching, and data. You will partner closely with the client’s leadership team and help shape sales workflows, reporting, and team standards.
• Responsibilities
• Lead, coach, and manage a team of appointment setters in a remote environment.
• Actively handle inbound leads for approximately 50–60% of your time.
• Monitor and improve key KPIs such as response time, booking rate, and show rate.
• Provide real-time feedback, training, and performance coaching to the team.
• Co-own CRM workflows, automations, and lead routing logic.
• Ensure consistent follow-up cadences across all inbound channels.
• Prepare and share performance reports and insights with the client.
• Act as the main bridge between the frontline team and client leadership.
• Uphold a high standard of responsiveness, professionalism, and patient experience.
• Proven experience leading or supervising sales or appointment-setting teams.
• Strong sales fundamentals and comfort handling inbound leads directly.
• Hands-on experience with HubSpot CRM, including workflows and automations.
• Bilingual fluency in English and Spanish with a neutral accent.
• Experience tracking, analyzing, and coaching against performance metrics.
• Ability to lead remotely with clarity, accountability, and empathy.
• Strong communication skills and a client-facing mindset.
• Preferred Tools
• HubSpot CRM
• Google Sheets / Google Workspace
• Slack
• Zoom or similar video tools
• Reporting dashboards and CRM analytics tools
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.