Sobre

The Role

• The Property Manager is a critical leadership role within the organization, responsible for overseeing the operational health, performance, and guest experience quality of a designated property portfolio. This role serves as the main liaison between property owners, guests, and the operational teams, ensuring seamless execution of processes, timely resolution of issues, optimal occupancy, and strong owner satisfaction.
• The Property Manager must excel in communication, data review, quality control, technology utilization, and cross-functional coordination. Through proactive leadership, preventive maintenance oversight, and a strong focus on operational excellence, this role contributes directly to the profitability, reputation, and long-term success of the portfolio.

Responsibilities

• Operational Team Supervision
• Manage and coordinate the administrative team to ensure effective support for onsite operations.
• Ensure all operational activities are reviewed in detail and properly followed up.
• Provide leadership, guidance, and escalation support to Assistant Property Managers and operational staff.
• Inventory Management
• Oversee inventory levels across the entire portfolio.
• Ensure supplies are fully stocked, in optimal condition, and replenished efficiently.
• Implement processes to reduce shortages and overstocking.
• Quality Control
• Conduct regular inspections through physical visits, video calls, or Breezeway-approved checklists.
• Ensure full compliance with company standards, housekeeping quality, and guest readiness.
• Immediately address any issue that impacts guest satisfaction or property condition.
• Owner Relations
• Maintain consistent, transparent communication with property owners.
• Provide updates regarding property status, revenue performance, and relevant operational events.
• Make strategic recommendations that enhance property value, profitability, and guest experience.
• Operational Problem Resolution
• Act as the main escalation point for operational issues that cannot be resolved by Assistant Property Managers.
• Troubleshoot complex scenarios, ensuring timely and effective solutions.
• Coordinate with Maintenance, Housekeeping, and Guest Services to prevent recurring issues.
• Property Optimization
• Collaborate with pricing and marketing teams to adjust rates based on demand patterns, seasonality, and competition.
• Identify enhancement opportunities that improve guest satisfaction, increase ADR, and maximize occupancy.
• Review listing content, amenities, and presentation to ensure portfolio competitiveness.
• Preventive Maintenance Agenda
• Develop and maintain a preventive maintenance calendar for the entire portfolio.
• Ensure timely execution of scheduled maintenance and track completion.
• Reduce long-term repair costs through proactive planning.
• Compliance & Licensing
• Ensure all vacation rental licenses for the portfolio are up to date.
• Track renewal dates and manage all permit-related processes, documentation, and payments.
• Prevent legal or operational interruptions due to expired permits.
• Owner Reporting, Delivery & Cost Oversight
• Ensure that monthly owner reports are delivered to all owners by the 8th of each month.
• Provide not only financial reporting but also guest experience updates and operational insights.
• Monitor costs, flag anomalies, and ensure accurate financial transparency for owners.
• Onboardings & New Property Procedures
• Follow the onboarding script and manual to ensure consistent, high-quality onboarding of new properties.
• Inspect new units, verify inventory, align expectations with owners, and coordinate launch timelines.
• Ensure new listings go live with full compliance, readiness, and accuracy.