Sobre

• Future Holidays partners with fast-growing ecommerce brands to turn strategy into execution — and execution into measurable growth. We work at the intersection of Shopify, lifecycle marketing, and retention, supporting brands through long-term partnerships rather than one-off projects.
• We’re hiring a Project Manager who is comfortable owning ongoing client engagements in a retainer-based agency environment. This is a mid-senior to senior role for someone who combines operational discipline with a strong sense of ownership, client confidence, and a growth mindset.
• This is a remote, full-time position focused on managing active ecommerce clients over time, ensuring steady progress, clear communication, and real impact month after month.
• What You’ll Be Responsible For
• Lead day-to-day delivery across multiple Shopify and Klaviyo client retainers, ensuring work is prioritized, executed, and aligned with growth goals
• Act as the primary point of contact for assigned clients, building trust and long-term partnerships
• Run weekly client meetings, setting agendas, aligning priorities, and turning discussions into clear action plans
• Share consistent weekly updates covering progress, wins, risks, and upcoming focus areas
• Maintain and evolve client roadmaps that balance immediate needs with longer-term objectives
• Track and maintain client dashboards to provide visibility into delivery and performance
• Coordinate internal teams (strategy, marketing, design, development, QA) to ensure high-quality execution
• Lead internal standups to align teams on timelines, dependencies, and priorities
• Identify risks, scope issues, or resourcing constraints early and resolve them proactively
• Manage budgets, hours, and resourcing using tools like Harvest, ensuring transparency and accountability
• Ensure work is properly QA’d before delivery and feedback loops run smoothly
• Keep documentation, notes, and plans organized to support continuity and clarity
• What Success Looks Like
• Client relationships are strong, stable, and growing.
• Clients clearly understand priorities, progress, and impact.
• Client performance metrics improve over time as a result of consistent execution and focus.
• Internal teams are aligned, supported, and focused on the highest-impact work.
• Budgets, scope, and timelines are managed with discipline and transparency.
• Clients see Future Holidays as a trusted long-term partner.
• 3+ years of project management experience within a digital agency setting, ideally supporting ecommerce or retention-focused clients
• Demonstrated experience managing ongoing client retainers, not exclusively fixed-scope or short-term engagements
• Working knowledge of Shopify and Klaviyo, with an understanding of how these platforms support ecommerce growth
• Strong communication skills and confidence leading client conversations clearly and professionally
• Excellent organizational abilities with the capacity to manage multiple clients, priorities, and moving parts simultaneously
• Experience managing budgets, hours, and resourcing with accountability
• A proactive, detail-oriented, solutions-focused approach to work
• Competitive monthly compensation aligned with experience
• Discretionary quarterly profit-sharing bonuses
• Fully remote work environment with flexibility and autonomy
• Opportunities for growth and expanded responsibility within the company
• Growth & Career Path
• Great project management plays a central role in building strong, lasting client relationships. Over time, this position can evolve into broader Account Manager responsibilities, with increased ownership of client strategy, satisfaction, and retention. As you show impact and leadership, you’ll have opportunities to take on a wider scope, contribute more directly to client outcomes, and grow alongside the brands you support.