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Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types. How you will contribute You will: Serve as a dedicated contact (business partner) for a defined set of customers for order management Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) Have regular direct contact with customers (supply chain or buying department) regarding logistics Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country Organize transport via third-party logistic operators and ensure on time delivery What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Good numerical, analytical and logical reasoning skills Microsoft office applications High-level of SAP competence Within an FMCG/CPG company A customer-facing role in customer service, logistics or sales An order-to-cash environment Good knowledge of the total supply chain/order-to-cash process Strong analytical and problem-solving skills Acerca de la posición Order Management Specialist es responsable del procesamiento eficiente y preciso de las órdenes de compra de los clientes, desde el ingreso al sistema hasta la asignación de inventario, garantizando el mejor nivel de servicio al cliente. Descripción de puesto Procesar las órdenes de compra entrantes de los clientes de manera rápida y precisa en el sistema de gestión de pedidos. Realizar asignaciones, modificaciones y ajustes de pedidos según los requerimientos y alineamientos del equipo multifuncional. Realizar seguimiento de las órdenes recibidas para asegurar su procesamiento oportuno. Colaborar para resolver las consultas de los clientes internos y externos y gestionar la entrega de pedidos dentro de los plazos y límites establecidos. Generar informes de seguimiento de órdenes y métricas de rendimiento. Revisar y validar la precisión de los pedidos procesados a través de la herramienta Elemica. Procesar notas de crédito/débito según las solicitudes de rechazos/devoluciones recibidas. Contribuir con ideas de mejora de procesos y estandarización Ejecutar proceso según las políticas /controles definidos. Resolver problemas relacionados con las órdenes (cambios, cancelaciones, errores). Qué aportarás Experiencia de 1-2 años en servicio al cliente, logística, order management, facturación, crédito, cartera o contabilidad financiera Profesional/Técnico en Economía, Administración de Empresas, Ingeniería, y carreras afines. Buenas habilidades de razonamiento numérico, analítico y lógico Orientación al cliente. Atención al detalle y precisión. Conocimiento general de los procesos de Order to Cash (OTC) y funciones de la cadena de suministro. Habilidades de comunicación efectiva (oral y escrita) y trabajo en equipo Habilidades de organización y gestión del tiempo. Conocimiento en MS Office y excelente manejo de excel Experiencia en compañías de Consumo Masivo. Deseable Manejo de herramientas como Elemica y sistemas SAP. Deseable Ingles nivel intermedio. Deseable No Relocation support available Business Unit Summary Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. Job Type Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!