Sobre

• Role Overview
• We are a digital growth marketing agency specializing in growing eCommerce brands by creating exciting, engaging, and personalized messaging across email, SMS, and paid channels. Our expertise in full-funnel marketing allows our clients to cultivate relationships with potential customers and build lasting relationships with current customers to create lifetime value.
• We are seeking a highly organized, detail-obsessed Executive Assistant to support our leadership team and sales/operations functions. This role is critical to ensuring seamless coordination across audit preparation, client onboarding, sales handoffs, and internal project execution. You will serve as a central point of communication between clients, internal teams, and leadership, ensuring timelines are met, expectations are clear, and operations run smoothly.
• This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and effectively, and maintains exceptional attention to detail while juggling multiple projects.
• Key Responsibilities
• Audit Prep & Access Coordination
• Coordinate with clients to secure required permissions, platform access, and data prior to audits.
• Track and verify that all access is complete before audit kickoff.
• Proactively identify missing items and follow up to prevent delays.
• Audit & Lead Communication
• Schedule and coordinate all audit calls with internal leads and clients.
• Serve as the primary point of contact for leads during the audit scheduling process.
• Provide clear, timely communication to ensure all participants are informed and prepared.
• Onboarding Coordination
• Schedule kickoff calls for newly signed clients, ensuring all necessary team members are present.
• Facilitate smooth handoff communication between the sales team and onboarding team.
• Help create the onboarding deck used for all new client kickoff calls, ensuring accuracy, clarity, and consistency.
• Ensure all onboarding documentation, forms, and client information are accurately captured and accessible.
• General Administrative Support (Sales & Onboarding)
• Track and manage audit and onboarding timelines, ensuring milestones and deadlines are consistently met.
• Communicate with internal teams and clients to address scheduling conflicts, delays, and changes.
• Provide ad-hoc administrative support to the sales and onboarding teams as needed.
• Leadership & Project Support
• Support the leadership team with operational projects, documentation, and coordination outside of sales/onboarding.
• Assist with internal initiatives, meeting prep, and follow-through on action items to ensure accountability and momentum.
• Qualifications
• 2+ years in an administrative, operations, EA, or project coordination role (agency or client-facing experience needed).
• Exceptional attention to detail — accurate, structured, and thorough in every interaction.
• Strong organizational and time-management skills; able to manage multiple projects with calm efficiency.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable navigating common business tools, CRMs, and project management platforms.
• High level of professionalism, discretion, and reliability.
• Must be available to work U.S. Mountain Time (9am–5pm
• What Success Looks Like
• Zero dropped balls — access, timelines, documentation, and communication are consistently tight and organized.
• Audit and onboarding processes run smoothly, with minimal delays and proactive communication.
• Leadership feels supported with reliable project coordination and follow-through.
• Internal teams experience clarity and alignment because details are captured and communicated accurately.
• Clients feel guided, informed, and supported from the moment they sign.