Sobre

• This position will be responsible for the analysis and execution of warranty requests for complete equipment’s and spare parts with LATAM scope.
• This position will oversee processing requisitions and Sales Orders for internal purchases, as well as the creation of SOR for international purchases and CPQ tracking for US purchases.
• This position will be responsible for overseeing and tracking equipment shipments to either local Vertiv warehouses or authorized Service Partner warehouses.
• This position will manage the warranty accounting accounts and respond to audit requests from the finance team.

REQUIREMENTS

• • High school Degree (at least)
• • Preferable with Customer Service Trainings.
• Experience handling customer experience issues and resolutions.
• • Minimum 2 years of experience in Customer Service related to technology.
• • At least 2 years of experience in back-office environment and telephone systems.
• • Advanced/fluent English
• • Familiar with call center KPIs
• • Strong knowledge in Microsoft Office applications.
• • Advanced Oracle, CPQ, Vertiv Web.
• • Data management and case documentation on Vertiv platforms.

Minimum Job Qualifications

• • Critical decision making
• • High analytical skills.
• • Strong communications skills.
• • Comfortable dealing with people of all levels and cultures.
• • Customer focused, able to establish and maintain effective customer relationships.
• • Strong attention to details.
• • Multitasking.
• • Teamwork and process oriented.
• • Flexibility and adaptability to changes.

Preferred Qualifications

• • Effective teamwork
• • Creation and maintenance of relationships
• • Effective communication
• • Analysis, problem solving and decision making, and decisions are timely.
• • Providing customer
• • Demonstration of ethics and integrity
• • Driving and sense of urgency
• • Achievement of results and optimization of processes, procedures and practices knowing
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