Sobre

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. What You’ll Do: Execute integration playbooks and procedures by utilizing automation tools to guide newly acquired customers through the transition process and accurately documenting progress in the Customer Relationship Management (CRM) system. Collaborate with internal teams, including sales, product, and operations, to deliver clear communication, provide initial product orientation, and resolve technical challenges to ensure a cohesive customer journey. Ensure compliance with organizational standards by troubleshooting issues, escalating complex concerns promptly, and identifying opportunities to enhance customer retention through cross-sell and upsell offerings. What You’ll Bring: 1+ years of experience in a customer service or support role, preferably within a high-volume or Business-to-Business (B2B) environment. Strong knowledge of CRM systems, ticketing platforms, and office automation tools, with the ability to learn new software quickly. Proven ability in problem-solving, time management, and maintaining high accuracy while following established procedures in changing environments. High school diploma or equivalent is required; some college education is preferred. What We Offer : Global Environment: Be part of an evolving global organization focused on transformation and innovation. Supportive Culture: A support system where you have a safe space to express your opinion, share feedback, and be truly authentic. Global Connectivity: Opportunities to learn from more than 26,000 teammates across 52 countries. Diversity & Inclusion: Be part of a winning team that embraces diversity, inclusion, and our unique differences. Total Rewards: Competitive Total Reward offerings to support your career at Iron Mountain, your family, your personal well-being, financial health, and retirement. Work-Life Balance: Monday to Friday schedule under an Autonomous Telework hybrid model (Remote with occasional in-office presence). Transportation: Shuttle service provided (from Portal 80 to the office and back) for in-person work days. Tools for Success: Technology equipment and accessories provided for the development of assigned tasks. Professional Growth: Opportunities for continuous learning and professional development within the company. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.