Sobre

• Salary: $1,300 USD/month
• Hours: Full-time, 40 per week
• English: Advanced (C1)
• Start Date: First week of January
• Location: Remote
• We’re hiring a Customer Care Specialist with strong operational and marketing support skills for a well-established home care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities.
• This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.
• What You’ll DoCustomer Care & Operations
• Handle inbound calls with compassion and professionalism
• Support families and clients seeking home care services
• Manage dispatching and technician/caregiver routing to maximize utilization
• Make outbound calls for follow-ups, unsold estimates, and re-engagement lists
• Marketing Support
• Collaborate with the corporate marketing team
• Assist with social media content, remarketing, and promotional specials
• Help strengthen brand awareness and trust within the community
• Systems & Process Support

ServiceTitan expertise (REQUIRED)

• Maintain and update the price book
• Adjust pricing guides
• Support overall system setup and workflow improvements
• Contribute to HR, policy-making, and the creation of Standard Operating Procedures
• ServiceTitan experience is mandatory
• Advanced English (C1) English-only environment
• Customer service experience with high call volume
• Strong communication, organization, and multitasking skills
• Ability to support both customer care and marketing activities