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• Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
• Position: Professional Services Business Analyst Manager
• What's this role about?
• Blue Planet is looking for team-oriented ‘Business Analyst’ who manage and engage a team to document evaluate and identify Clients needs and various business processes within the Blue Planet Services Organization Projects to Product feature and function for Implementations and engagements. Ensure the processes are built for efficiency of business operations and identify and support implementation of changes or improvements as needed. Generate documentation of existing processes using a structured approach. Using process mapping tools and techniques. It is a demanding role that requires execution excellence and vigilant focus on priorities and project plans.
• What you will do as a Blue Planet Professional Services Business Analyst Manager?

Your primary activities will include

• Interact with both internal and external customers/partners to establish and meet their applications system development needs
• Assist in the identification, evaluation, selection, and implementation and extension of package applications, SW libraries, application toolkits and full software life cycle tools
• Provide encrypted data and database design (SQL Server) expertise and coordinate with existing data owners and IT DBAs
• Mentor team developers in all aspects of software development
• Self-starter with the ability to work closely with the functional departments, and comfortable taking ownership of the work in an agile environment
• Provide thought leadership and guidance on issues, action items, assumptions, questions, requirements and items requiring follow up
• Review and approve Blue Planet Methods design and development solution documents, internal and external test strategies, plans and scripts
• Support advanced solution design and configuration activities.
• Document various business processes with flowcharts, manuals and other documentation outlining current client’s practices.
• Map current client’s practices to Blue Planet feature and function fit
• Identify functionality gaps on client projects and options to close them
• Responsible for targeting completion of process mapping workstreams within a specified timeframe while achieving a cost reduction/process efficiency goal.
• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives. Preparation of monthly project scorecard reports.

Required Skills and Experience

• A BS or BA in related field.
• Candidate must have Telcom, OSS, Inventory, COTS product (Cramer/Granite) domain experience.
• 6 - 10+ years overall experience in functional and/or technical lead role.
• Five years’ experience in multi-dimensional process related function.
• Possess a minimum of 5 years of communications related industry(s) operational experience and/or implementing OSS projects within those markets.
• Ability to travel as required.

Desired Skills

• Must have computer proficiency and be well versed in MS Office - Excel, Word, Outlook, Visio and Business Process Management tools.
• Proven experience in process mapping and improvement identification, leading small scale workstreams with a record of successful adoption of the process.
• Understand applied business practices in more than one of the following: Telecommunications, Broadband, Communications.
• Possess Blue Planet Product technology knowledge as well as industry and business process knowledge: Telecommunications, Broadband, Communications, planning, pricing, etc.

Beneficial Certifications

• IIBA Entry Certificate in Business Analysis (ECBA).
• IIBA Certification of Competency in Business Analysis (CCBA).
• IIBA Certified Business Analysis Professional (CBAP).
• IIBA Agile Analysis Certification (AAC).
• IQBBA Certified Foundation Level Business Analyst (CFLBA).
• IREB Certified Professional for Requirements Engineering (CPRE).
• PMI-Professional in Business Analysis (PBA).
• Advantage Zensar
• We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
• Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
• At Zensar, you Grow, Own, Achieve, Learn.
• Learn more about our culture: https://www.zensar.com/careers/who-we-are
• Ready to #ExperienceZensar?
• Begin your application by clicking on the ‘Apply Online’ button below.
• Be sure to have your resume handy!
• If you’re having trouble applying, drop a line to careers@zensar.com.